Perseverance

This is the word that will define 2024 for me.

2024 has been one wild ride for this lowly husband-dad-streamer-podcaster-photographer. There were many highs and lows these last 12 months. In fact, one of the worst lows in my life happened not that long ago.

I had been working for a company called Redbox for the last 16 years as a Lead Field Service Technician (LFST). My title changed a few times over the years, but my duties remained relatively the same. It was my job to be an expert on all the machines that we serviced. By the end of the company, we had to be familiar with eight different types of machines.

The job kept me on my toes and challenged me to always be learning. Then, sometime in 2021 we were purchased by Chick Soup for the Soul Entertainment. Yes, the same company that owned those books. This was not, however, the company that started the book series. The rights to those had also been purchased by this new parent company.

Our new head rooster then proceeded to rapidly drive Redbox into the ground. We weren't told how bad things really were until it was all over but the crying.

Around Thanksgiving of 2023 is when the first enormous red flag dropped. The company failed to make payroll for that period, and we were told that it was nothing more than a banking error. If only I'd known then what I know now.

The missed payroll was, in fact, deposited on the Monday following Thanksgiving, but the worst of it was yet to come. We were notified not long before Christmas that there had been an error with transitioning our medical insurance to the new provider for the following year and that we temporarily had no coverage. Everyone was assured that our insurance would be re-instated and that all claims would be paid.

I thought this was highly strange, but everything still seemed to be in hand. We were getting assurances from management that everything was fine. This was nothing more than a simple processing error between the two insurance companies. Around Christmas, we had another late paycheck, and this time people weren't easily placated.

As we moved into 2024, things seemed to be improving. There were no further missed paychecks, and we had no more issues with our benefits. I did feel that even with things smoothing out and getting better, this could not last. I started to fear for my family and our future stability. I may fail, but I do consider myself to be a source of stability and a dependable force in my family’s lives.

Once into the new year, things plummeted with work. At first, there was “an issue” with our company fleet fuel cards, so we were instructed to use our corporate credit cards instead. This seemed odd, but everything was functioning to keep us moving forward. Then, after just a brief month or so, our cards started to be declined for fuel purchases. This is when we learned that our corporate credit limit was maxed out and the company was sending daily payments to the issuer to free up spending.

We were instructed to get fuel as early in the day as possible. If we were declined to make sure that we didn’t run any tickets if we didn’t have the fuel to get to the site and return home. Once this started, there were weeks sometimes where I was unable to get fuel and had to sit at home. I burned through almost all of my PTO bank, which had previously been close to 300 hours. There were other people in the company who were facing the same challenges as me, but didn’t have the PTO reserve built up that I did.

We kept getting promises that all of this was temporary and funding had been secured that would get the company back on solid ground. These promises never seemed to come to fruition. Moreover, during all of this, I was asked to travel to Memphis, TN every-other week. Like we can’t put gas in the cars, but I’m supposed to book a hotel?

I did wind up making this trip many times at the end of 2023 and into 2024. I was always worried that one day I wouldn’t be able to get food or fill my car back up. Once I was declined when I tried to check in at the hotel. Thankfully, my ROS was close by, and he came and was able to charge the room on his card.

All of this put a tremendous amount of strain on me. I felt like I was letting my family down. I was constantly stressed beyond belief and worried about what tomorrow might bring. My wife was amazingly supportive through all this and never even hinted that things were bothering her. I have no doubt in my mind that without her, I would not have made it through this period.

On June 29, 2024, I received a call from my manager as I was on my way to repair a kiosk and was told to stop right now and go home. I was confused. I had plenty of fuel and was nowhere near overtime. He asked me not to argue and just go home. Everyone was to go home immediately.

We found out by email later that day that our medical insurance had been cancelled by the provider due to non-payment. Moreover, our company had filed for Chapter 11 bankruptcy overnight. This was a bombshell to us. We had been promised that everything was fine and funding had been secured to keep things running.

It turns out that the CEO of Chicken Soup for the Soul had been lying to everyone at Redbox. There was no funding, and other things even worse had been occurring with no one the wiser. Despite all the appropriate deductions being taken out of our paychecks, none of our payroll taxes, medical insurance premiums, 401K contributions, or any other payments had been made to the appropriate entities. All of our insurance had been cancelled and there was nothing we could do.

The bankruptcy court looked over our books and laughed and informed leadership that there was no way Chapter 11 filings could proceed. The judge stated that what our leadership had done was borderline criminal and ordered our filing to be moved immediately to Chapter 7. At this point, Redbox ceased to exist.

For the first time in my life since I was fifteen years old, I was now officially unemployed. Thank goodness that we have a system in place for people that find themselves in this situation. Even worse, our medical insurance was gone; also thankfully, we now have the ACA to assist people in these situations.

The problem was that because a judge ordered Redbox closed, all functions of Redbox ceased immediately. There was no official termination of employment. There was no termination of benefits. Everything was just shut down.

As myself and many others went to our local state offices to apply for new medical benefits and unemployment coverage, we hit tremendous resistance because we had no official documents showing what happened. To exacerbate matters, there was no one to get these documents from. Our entire company ceased to exist instantly.

I got lucky and was able to get qualified for both unemployment and medical insurance. Many of the other people in this situation were not so fortunate. We formed a Facebook group to keep in touch with one another and give advice about what worked to try to help others.

I also began searching for a new job. During this period, I was extremely depressed. I felt like I was useless and I had no worth. I had always been a hard worker and had that reliable income. Now I was dependent on my fellow citizens to help provide assistance while I tried to get my feet back under me and get going again.

This is when all the doctor bills started coming in. You see, our insurance wasn’t terminated on June 29. It had been terminated months earlier, but the only person with this information was the CEO of Chicken Soup. He had lied to everyone else and covered all this up. We had thousands of dollars in bills and Anthem was calling us stating that we owed them money as they had paid claims that weren’t covered.

How is this our fault? How can you say I owe you money? I wasn't the one that didn't pay. I have paystubs that show the money was taken from me. I can't help that you weren't compensated.

How could this be possible? How was this only “borderline criminal” as the judge stated? How could anyone do a thing like this and just walk away? Where was the justice for the individuals who were harmed by this one man’s actions?

Again, I can only say that my wife was my strength and support that got me through all this. I was able to eventually find a new job and things are going better for us now. A large percentage of former Redbox employees have filed a class action lawsuit against our former CEO to try to recover some of what was taken from us. That case is still pending.

All I can say is the last 18 months have been the hardest thing I’ve ever had to go through in life. I have felt like a disappointment to everyone who depends on me. I have felt that I was a failure and not worth anything. No one in my life has even hinted these types of feelings towards me. I have received nothing but support from those around me. I have an astonishing community of people both IRL and online that have given me that positive encouragement and support.

It has been hard for me to hear it when people have said nice things about me or my character. It contradicts wildly with my current opinions about myself. I feel like I’ve failed everyone around me. I know this isn’t logical, but it is how I feel.

If you are reading this then you are one of those people that has been there for me this last year+ and I am forever grateful for your kindness and support. When times are hard, please keep your head up and know that there are people out there that will lift you up if you can allow them.

This is one of the hardest things for me to do. I feel like asking others for help is placing a burden on them, but if someone asked me for help, I’d do it in an instant. I would rather not burden anyone, so I don’t ask for help. You have all raised me up, and I am hopeful that the coming year will be one with positive experiences for me.

If you want to read some fantastic coverage of the corporate side of these events, you can look up articles by Janko Roettgers. He had phenomenal coverage of this story.

Thank you for taking the time to read this, and please join the conversation by commenting. I do try to respond to all comments.

I hope that you all have an incredible 2025 and beyond!